Lead Cafe Coach (Store Manager) – Downer Cafe – Stone Creek Coffee – Milwaukee, WI

**Due to COVID-19 and for the safety of our applicants, we will not be conducting any in-person interviews or next steps in the interview process at this time, however we will still be accepting applications.

For more information and updates on Stone Creek Coffee’s temporary closure of cafes and operations, please visit our social media pages @stonecreekcoffee or by visiting our company website at stonecreekcoffee.com.

If you’re looking for a role to get you started on a career in coffee, then the Cafe Coach position is it.

The Cafe Coach (Store Manager) role exists as the main administrative presence in the Stone Creek Coffee Cafes.

Our Cafe Coaches begin their journey with Stone Creek Coffee as a Cafe Coach in Training. Our CCT training program is designed to ensure coaches are equipped to develop and manage larger teams and business units as their career develops.

In our cafes, the coaches work with the Master Baristas to ensure every person coming into a Stone Creek Coffee Cafe receives an experience that exemplifies “Remarkable Care.”

Role Aspects

TEAM DEVELOPMENT – As the direct mentor to the cafe team, the Cafe Coach should give their team the training, education, empowerment, and responsibility necessary to continue their coffee career.

CAFE OPERATIONS – Cafe require significant observation to keep them running at a world-class level. Team scheduling, schedule optimization, product placement and ordering, and cafe environment upkeep should all be constant on the mind of the Cafe Coach, as they all tie deeply into the delivery of a “True Quality” experience.

CAFE REPORTING – In order to ensure operations are profitable, the company relies on detailed, accurate reporting at the café level. The Cafe Coach is responsible for ensuring the Financial Reports, Deposits, and Cafe Payroll are all executed without error on a weekly basis.

CUSTOMER SERVICE – Cafe Coaches should provide impeccable service, always urgent to the customer. SCC recognizes 6 steps of impeccable service and the Cafe Coach should be able to teach these to the cafe team. The Cafe Coach is responsible to cultivate the SCC culture in their cafe.

COFFEE GEEK – Cafe Coaches possess contagious passion around coffee and will help build a culture of excellence and constant learning.

Experience & Skills

Required:

• Passion for coffee

• Highly organized, self starter, detail oriented, accountable

• Strong desire and ability to teach & lead others

• Coachable, desire to never stop learning

• Customer Service Enthusiast

• Ability to communicate constructively, effectively and professionally

• Multi-tasker

• Leadership & Team Development Experience: 1 year

Preferred:

• Hospitality and/or Speciality Coffee Experience: 1 year

• Retail Experience: 1 year

Training

Stone Creek Coffee has a paid training program for our Cafe Coaches which includes our Barista and Leadership Training Series. We also offer ongoing training opportunities to ensure we never stop learning!

Compensation Structure

The Cafe Coach is a full-time salaried position eligible for the Stone Creek Coffee benefit package which includes:

• 401(k) Retirement Plan

• Health, Vision and Dental Insurance

• Paid Time Off

• Complimentary weekly pound of coffee

• On the house fuel (i.e coffee beverages) while in cafe

• Employee Discounts (40%)

CCT program participants start as hourly employees beginning at $11.00 an hour plus tips. During CCT training participants are eligible for Stone Creek Coffee benefits including complimentary coffee, employee discounts, insurance etc.

For CCTs who complete training and are placed in a cafe of their own, we offer an annual base pay salary beginning between $25,000 – $30,000, starting pay based on qualifications and experience, with an additional $8,000-$10,000 earned annually in tips

Stone Creek Coffee is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interested? Apply Here: https://stonecreekcoffee.bamboohr.com/jobs/view.php?id=89.

NOTE: Only resumes submitted via the link above will be considered.